Douze Paris undertakes to reimburse the Customer for the amount of the product purchased no later than fourteen days from the date on which Douze Paris received the returned package. This commitment is subject to receipt by Douze Paris of the products in their original condition with all packaging.

We strongly advise you to choose the Colissimo Signature option for your shipment in order to be insured in the event of loss or theft of your package. Be careful to pack the jewelry well in tissue paper with tape to prevent it from slipping out of the box.

Douze Paris undertakes to reimburse the amount of the product only, using the same means of payment as that used by the Customer when validating the order. Unless the Customer expressly agrees to use another means of payment and to the extent that the reimbursement does not incur any costs for the Customer.

You can write to us at the following address if you wish to make a return: contact@douze-paris.fr

Archives & Prototypes Sale: Returns are not permitted for this clearance sale.

Custom or Transformation creations are not refundable.

In the event of the Product being returned outside the aforementioned period, the Product will be reshipped at the Customer’s expense. After this period, the Product will be kept by Douze Paris.